Legal & trust center
Everything you need to know about Titania’s legal terms, policies and compliance approach, including data protection, security and our commitments to customers.
End user licence agreements & related documents
This section contains Titania’s End User Licence Agreements and associated documents, which explain how our products may be used and the legal terms that apply to users and licensees.
Nipper InfraSight EULA (Internal Use)
EULA for organisations using Nipper InfraSight within their own business, systems and environments only.
Nipper InfraSight EULA (Use for Third Parties)
EULA for organisations using Nipper InfraSight to deliver services to third parties, as an assessor, consultant or managed services provider.
Standard Support Schedule
Information about our standard support services, including support tiers, what’s included, and how to access help from our team.
Nipper OmniSight EULA (Internal Use)
EULA organisations using Nipper OmniSight within their own business, systems and environments only.
Nipper OmniSight EULA (Use for Third Parties)
EULA for organisations using Nipper OmniSight to deliver services to third parties, as an assessor, consultant or managed services provider.
Nipper OmniSight Integration Schedule
Information about integration services for Nipper OmniSight, including supported integrations, service responsibilities and how connectivity is enabled.
Data Processing Schedule
Information about how personal data is handled if received in connection with Titania services, including safeguards and responsibilities.
Product Lifecycle Policy
Information about how Titania software is maintained and supported throughout its lifecycle, including updates, support phases and upgrade requirements.
U.S. Government Rider
Contract variation explaining how Titania’s EULA applies to U.S. Government customers.
Other legal documents & trust information
This section includes links to other legal documents and trust information about how Titania operates, including website use, privacy and cookies, and the measures we take to protect information.
OneNDA
A standard, fair and easy‑to‑use NDA adopted by Titania to make confidentiality agreements quick and simple.
Privacy Notice
Information about how personal data is collected, used and protected via Titania’s website, products and services.
Data Protection Complaints Procedure
Information about raising data protection concerns and Titania’s process for handling them.
Cookie Policy
Information about how cookies are used on Titania’s website and how you can manage your cookie preferences.
Website Terms of Use
Terms and Conditions that apply to anyone accessing and using Titania’s website and related content.
Information Security Statement
Information about Titania’s approach to information security, including safeguards and risk management.
ESG Statement & Code of Conduct
Information about Titania’s ESG commitments and the standards expected of suppliers and partners.
Frequently asked questions
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Titania’s software is licensed under our standard EULAs. Each product has two EULA versions available: one for customers using the software solely for internal business purposes, and one for customers using the software to provide services to third parties. Our EULAs are available to view on this Legal page.
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As Titania provides standard off‑the‑shelf software, our preference is to license our products via our own EULAs. These terms are drafted to reflect the nature of our software and services and are intended to be fair, balanced, and transparent. Generic procurement terms are often not well suited to software licensing arrangements.
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Our EULAs are designed to be fair, balanced and aligned with customer expectations, so in most cases changes are not required. We recognize some licensees may have questions and are happy to provide clarification where needed. Any consideration of changes would be assessed on a case‑by‑case basis.
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NDAs provide a safe environment for sharing confidential information. However, in many cases a separate NDA isn’t required, as confidentiality is covered in our standard EULAs. Where an NDA is needed, Titania uses oneNDA to support efficient and balanced discussions. Further details are available on our NDA page.
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Titania does not generally process sensitive or personal data as our software operates within the customer’s own environment. Occasionally, customers may choose to share log files or configuration data with our support team to help them resolve a specific issue. See our Data Processing Schedule for details.
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Titania maintains its own ESG Statement & Code of Conduct covering ethical conduct, compliance and responsible business practices. To ensure consistency across our customer base, we don’t generally sign individual customer policy documents. However, we’re happy to discuss specific requirements and provide further information about our standards and controls.
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We hold an ISO 27001 certification, an internationally recognized standard for information security management. We are also certified under Cyber Essentials and Cyber Essentials Plus, demonstrating our commitment to strong information security controls and protection against common cyber threats. For more information, please see our Information Security Statement.
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We do not hold formal sustainability certifications. However, as a fully remote organisation, we inherently operate with a reduced environmental footprint compared to traditional office-based businesses. This includes minimising commuting, office energy use, and associated emissions. For more information, please see our ESG Statement & Code of Conduct.