Support center
Whether you're looking for comprehensive technical support, software updates or guidance on how to deploy or use our software. We've got you covered with our dedicated support, on-demand knowledge center and in-product via the help section.
Technical support
Need technical support for our software? Our support form is available to customers via the Help section of the Titania Online Account.
General inquiries
Need to get in touch with a member of our team? We offer several ways to connect and look forward to speaking with you soon.
Get on-demand access to the support you need, when you need it
You can self-serve information from the relevant knowledge base to benefit from product documentation, step-by-step user guides and release notes. Search, find and save the documents you need to run detailed configuration analyses and report your findings.
Explore deployment architectures and scalability options. Master audit workflows for network infrastructure across air-gapped and hybrid environments. Access FAQs, troubleshooting guides, and best practices- all centralized in the Nipper OmniSight knowledge base.
Learn how to audit specific devices using step-by-step guides. Discover how to use popular assessment and reporting features. Get up to speed with the capability of each new release. Explore FAQs for common questions or troubleshoot.
Nipper
Customers not on the latest Nipper InfraSight version can access prior documentation via the Nipper knowledge base. Access the knowledge based for step-by-step guides, release notes and more.
Devices
Check out the devices knowledge base for documentation on how to export the configurations of specific devices with step-by-step guides. Search for the manufacturer of the device you need to audit, for tailored information.
Frequently asked questions
Find fast answers to common support queries- from license activation and installation guidance to air-gapped assistance, and enterprise troubleshooting. Everything for seamless Nipper solution operations.
-
Log into your Titania Online Account, navigate to the 'log a support ticket’ section, and submit the support form for assistance. We’ll be in touch.
-
Bronze (email/web), Silver (phone/24hr response), Gold (8hr response/remote)- all include updates/maintenance. Find out more here.
-
Visit the relevant knowledge base for all product documentation, step-by-step guides and release notes. This is also the place for common solution-specific FAQs and troubleshooting issues like license errors.
-
Routers, switches, firewalls, SD-WAN controllers, and wireless access points, across major vendors including Cisco, Juniper, Palo Alto, Fortinet, Check Point, F5, Aruba. For specific product, model, and version support details, contact us.
-
Yes, absolutely, if you have Silver or Gold support packages. Call +44 (0)1905 888785 (dedicated line) during working hours Mon-Fri 9am-5pm UK time.
-
We offer several ways to connect and look forward to speaking with you soon. Email enquiries@titania.com, call +44 (0)1905 888785 or fill in the contact form. For finance inquiries email accounts@titania.com.