Support center
Whether you're looking for comprehensive technical support, software updates or guidance on how to deploy or use our software. We've got you covered with our dedicated support, on-demand knowledge center and in-product via the help section.
Get on-demand access to the support you need, when you need it
You can self-serve information from the relevant knowledge base to benefit from product documentation, step-by-step user guides and release notes. Search, find and save the documents you need to run detailed configuration analyses and report your findings.
Frequently asked questions
Find fast answers to common support queries- from license activation and installation guidance to air-gapped assistance, and enterprise troubleshooting. Everything for seamless Nipper solution operations.
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Log into your Titania Online Portal Account, navigate to the 'Log a Support Ticket’ section, and submit the form for assistance. We’ll be in touch.
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Titania offers Bronze, Silver and Gold support packages- all include updates/maintenance. More information on what each package provides can be found in our Standard Support Schedule
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Visit the relevant knowledge base for all product documentation, step-by-step guides and release notes. This is also the place for common solution-specific FAQs and troubleshooting issues like license errors.
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Routers, switches, firewalls, SD-WAN controllers, and wireless access points, across major vendors including Cisco, Juniper, Palo Alto, Fortinet, Check Point, F5, Aruba. For specific product, model, and version support details, contact us.
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Yes, absolutely, if you have Silver or Gold support packages simply call +44 (0) 1905 788066 (dedicated line). Please review the specific usage information that can be found in our Standard Support Schedule
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We offer several ways to connect and look forward to speaking with you soon. Email enquiries@titania.com, call +44 (0)1905 888785 or fill in the contact form. For finance inquiries email accounts@titania.com.