Relationship Manager | Titania

£18,000 to £23,000 basic - dependent on experience
Worcester – WR1

Do you love making customers feel valued while educating them about other products?
Do you enjoy talking to customers over the phone and building long term relationships?
Are you customer-focused and want to provide an outstanding experience every time?  
Do you relish a challenge, thrive in a team environment and prefer an office-based role?

The right person for the job MUST:

  • Love building and nurturing customer relationships
  • Have excellent rapport-building and written skills
  • Be driven to maximise opportunities to cross sell and up sell great products
  • Enjoy talking and listening to customers on the phone
  • Possess fantastic questioning skills and be able to utilise the information gained
  • Be organised, systematic and follow through on commitments
  • Have good IT skills, particularly MS Outlook & Excel
  • Have a positive and proactive attitude toward increasing your sales
  • Have experience in generating new business with cold/cool leads
  • Be self-motivated to continuously improve and learn
  • Take the initiative to enhance market/product knowledge on a continuous basis

Also nice to have:

  • Experience in the IT/software industry
  • Exposure to working in a team

Titania has an exciting internal sales opportunity which involves (but is not limited to):

  • Achieving and exceeding sales targets and KPI’s
  • Ensuring your customers renew their annual contracts
  • Building relationships with 150-200 customer accounts
  • Phoning existing customers, building broader relationships and potential future relationships
  • Listening to and fulfilling the needs of your customers
  • Recognising upselling and cross-selling opportunities
  • Following through on commitments and running efficient contact systems.

If you are the successful candidate, you will be working for an exciting, award-winning company that specialises in industry-leading, cyber-security software. In just 8 years, the company has rapidly grown from one person’s idea to a 50+ strong team with no sign of slowing down. As part of our talented team you’ll be rewarded with an extensive, wellbeing-focused benefit package including:
duvet days, competitive healthcare plan, generous pension scheme, gym vouchers, standing desk option, recognition awards, and childcare vouchers.

To apply, please send your CV and cover letter to