Product Support Engineer | Titania
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FAST GROWTH SOFTWARE COMPANY
£18,000 to £22,000 - dependent on experience
Worcester – WR1

Do you love making customers feel valued whilst resolving technical issues?

Are you customer-focused and want to provide an outstanding support experience every time?
Are you thorough, systematic and methodical in your approach to solving problems?

Titania is a rapidly growing and ambitious company that provides industry-leading cyber-security software to hundreds of reputable customers. With an exciting and impactful company vision “to remove hackers easy options”, we’re looking to grow our external support department into new avenues and provide unparalleled customer service.

The right person for the job MUST:

  • Deliver excellent customer service
  • Be a proactive problem solver
  • Be organised, methodical, and show a good attention to detail
  • Have experience in a similar role
  • Have experience with Windows systems
  • Have knowledge and appreciation of security
  • Have demonstrable networking knowledge

Also nice to have:

  • Experience with cyber security
  • Experience with Linux and Mac systems
  • Demonstrable commercial networking experience

Titania has an exciting Product Support Engineer opportunity which involves (but is not limited to):

  • Providing a comprehensive technical support service to our clients both pre and post-sale.
  • Identifying and solving customer support queries.
  • Delivering excellent customer service whilst customers’ technical issues are resolved.
  • Writing user documentation and help guides for software.
  • Building strong relationships with customers, ensuring they feel valued.
  • Conducting training and product demonstrations to customers.
  • Ensuring that customer requests are prioritised and dealt with proficiently.
  • Listening to and fulfilling the needs of your customers.

Values and Behaviours Required:

  • Be open, honest and act with integrity
  • Build positive working relationships with stakeholders, colleagues and clients
  • Collaborate, contribute solutions and learn from mistakes
  • Take ownership, be your “best self” and drive your career

As part of our high-performing team, you will be rewarded with a competitive benefit package and a positive work environment. Titania values its talented team and commits to supporting and celebrating their successes. Titania encourages a culture of honesty and integrity and we commit to removing barriers to improving working practices.

Join our team and you will also be rewarded with:
Flexible working, generous holiday package with duvet days, competitive healthcare plan, 5% pension scheme, gym vouchers, casual dress code plus lots more…

Titania’s privacy notice is available here: https://www.titania.com/applicant-privacy-notice

To apply, please send your CV and cover letter to HR@titania.com