Product Support Engineer | Titania

£18,000 to £20,000 - dependent on experience
Worcester – WR1


Do you love making customers feel valued whilst resolving technical issues?
Are you thorough, systematic and methodical in your approach to solving problems?

Are you customer-focused and want to provide an outstanding support experience every time?
Do you relish a challenge, thrive in a team environment and prefer an office-based role?

The right person for the job MUST:

  • Have excellent communication skills, particularly by telephone and email
  • Deliver excellent customer service
  • Be a proactive problem solver
  • Be organised, methodical, and show a good attention to detail
  • Have experience with Windows systems
  • Have experience in a similar role
  • Have knowledge and appreciation of security
  • Have demonstrable networking knowledge

Also nice to have:

  • Experience with cyber security
  • Experience with Linux and Mac systems
  • Demonstrable commercial networking experience

Titania has an exciting Product Support Engineer opportunity which involves (but is not limited to):

  • Providing a comprehensive support service to our clients both pre and post-sale.
  • Deliver excellent customer service whilst customers’ technical issues are resolved.
  • Building strong relationships with customers, ensuring they feel valued.
  • Conducting WebEx meetings and product demonstrations to customers.
  • Ensuring that customer requests are prioritised and dealt with proficiently.
  • Listening to and fulfilling the needs of your customers.

If you are the successful candidate, you will be working for a fast-paced and exciting company that specialises in industry-leading, award-winning cyber security software. In just 7 years, the company has rapidly grown from one person’s idea to a 50-strong team with no sign of slowing down. As part of our talented team you’ll be rewarded with a wellbeing-focused benefits package including:
duvet days, competitive healthcare plan, cycle to work scheme, standing desk option, recognition awards, and childcare vouchers.

To apply, please send your CV and cover letter to