Privacy & Delivery Policy
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Titania Delivery Policy

Titania products can be downloaded directly from your account area when you have a valid and current license for the product you wish to download. For credit card or debit card online payments your license will become active immediately following the successful processing of your order. For the purchase of a license using an invoice payment, it can take a little longer for the license to become active.

You can track and manage your licenses using your account area.

Titania Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you use this website.

Contents

  • What information do we collect about you?
  • How will we use the information about you?
  • Marketing
  • Access to your information and correction
  • Cookies
  • Other websites
  • Changes to our privacy policy
  • How to contact us

What information do we collect about you?

We collect information about you when you register with us, download a product, or place an order for products or services. Website usage information is collected using cookies and we also track IP addresses through our license server. 

How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. This information will be stored securely in our systems, and you have the right to review or update your data or have it removed at any time.

We use your information collected from the website to personalise your repeat visits to our website and IP address to understand if you have had a free trial before.  

In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

Marketing

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

We will not share your information for marketing purposes with third party organisations without expressed consent.

You have a right at any time to stop us from contacting you for marketing purposes at any time.

If you no longer wish to be contacted for marketing purposes, you change your bonus content options in your account settings or contact us directly at enquiries@titania.com.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please enquiries@titania.comor write to us at the following address listed on our Contactpage. We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org  or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this we b page. This privacy policy was last updated on 24thApril 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

  • By emailing us at enquires@titania.com
  • or write to us at: Titania Ltd., Security House, Barbourne Road, Worcester, WR1 1RS, UK

Titania Cancellation & Refund Policy

You can cancel your license subscription purchase within 7 days of your subscription start date if you:

  • have not downloaded the related product;
  • have not installed the related product;
  • have not used the related product;
  • delete all your copies of the related product.

By downloading, installing or using Titania software you will be deemed to have accepted the purchase.

Refunds will be made to the credit card, debit card or account that the payment was originally sent from. Refunds will be processed within 28 days of the cancellation request.