Paws Studio Support | Titania
0

FAQs

Remove Paws from Mac

If upgrading to Paws Studio 2.4 and above, you will need to completely remove any previous Paws Studio installation from your system.

To completely remove Paws Studio from a Mac the following commands will need to be ran;

sudo rm -rf /usr/bin/paws*
sudo rm -rf /usr/lib/libpaws*
sudo rm -rf /usr/local/bin/paws*
sudo rm -rf /Library/Frameworks/Qt*
sudo rm -rf /Library/Frameworks/libpaws*
sudo rm -rf /Applications/Paws\ Studio.app/
sudo rm -rf ~/Library/Preferences/com.titania.*
Is there an evaluation license available?

You can set up an account on the website and select 'evaluate' to trial Paws Studio for two devices over a period of one month. If you have, any issues acquiring an evaluation license contact sales@titania.com

Evaluation licenses are a one-time activation. During the installation if administrative credentials are used, at the point where prompted to input a license select continue, then close Paws Studio.

Following this open Paws Studio go to license manager and add a license there with the local user’s credentials.

When adding a license during the installation with administrative credentials, the license will be associated with the administrative account and not the local user. 

Using a custom shared folder in Paws Studio

With Paws Studio, you can setup audits to use custom-shared folders. This allows you to control and restrict access to administrators and/or particular user groups, and set appropriate permissions.

You can use Paws Studio to deploy the Data Collector to a custom share by doing the following:

Select Tools from the top menu > Settings

Select Reporting from the side menu > On the Remote Report Generation section, select Custom from the Remote Share drop down menu. Then specify the name of the custom folder in the text box.

File sharing with Windows

When remotely auditing a Windows machine the Paws Studio Data Collector is deployable to a shared folder of your choosing:

C$ (Default)

Admin$S

Custom-Shared Folders

It is important these shares are controlled, and that your network environment is safe. We advise that you assess the following:

Restrict file sharing to authorized accounts and user groups – using Group Policy Manager.

View and restrict permissions on shared folders as required.

Turn off network discovery (to avoid excess network traffic).

Enabling file sharing within a Domain (Windows 8)

When using Paws Studio to remotely audit a Windows 8 machine, you may have to enable file sharing across the domain to allow the data collector to be deployed and retrieved (as it can be disabled).

You can ensure file sharing is enabled by following these steps:

Control Panel > Network and Internet > Network and Sharing Center 

Select Change advanced sharing settings from the side panel

Select the current profile in use, and Turn on file and printer sharing.

Permitting file sharing for Windows Firewall

For Paws Studio to remotely audit your network, file sharing within your domain must be possible. By default - file and printer sharing is enabled. If you’re having trouble auditing a machine with Paws Studio and you’re using Windows Firewall, it is well worth evaluating its settings.

Note: You should check with your company policy before making any changes.

Control Panel > Small Icons > Windows Firewall

Scroll down through the Allowed apps and features to File and Printer Sharing. Ensure that it is enabled for the domain, and/or privately depending on your requirements. 

Auditing a non-domain windows 8 machine

Whilst it is possible to audit a non-domain windows 8 machine; to ensure a safe network environment we recommend that you do not edit any network or UAC settings.

Instead we recommend that you deploy the data collector manually to retrieve an encrypted configuration file which can be used to create a report.

What network ports does Paws Studio need for communication?

Although Paws Studio is capable of being operated offline, there are a number of functions that require network access. These functions are online update checking, downloading software updates and license activation.

This FAQ is intended for those installations that are behind network filtering devices that restrict Internet bound network traffic. For Paws Studio the following access will be required in order to enable the online functionality:

Supported Devices & Platforms

System Requirements

Microsoft Windows Vista or above (Server 2008 to Server 2012 R2)

  • 200MB disk space
  • 1GB memory

Mac OS X (Sierra)

  • 250MB disk space
  • 1GB memory

GNU/Linux (RHEL, Ubuntu, Fedora, CentOS, openSuSE)

  • 100MB disk space
  • 1GB memory

 

Supported Devices